Frequently Asked Questions
Everything you need to know about shopping with Oxford Homeware.
What is the standard delivery time for orders?
We aim to process and dispatch all orders within 24 hours. Standard delivery typically takes 2-4 business days, while express shipping options are available at checkout for faster arrival.
What is your return policy for home textiles?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. For hygiene reasons, bedding and pillows can only be returned if the seal remains intact.
Are your bedding products machine washable?
Yes, most of our bedding, including duvet covers and fitted sheets, are machine washable. We recommend following the specific care instructions on the label to maintain fabric quality and color longevity.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Which payment methods do you accept?
Oxford Homeware accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer bulk discounts for interior designers or hotels?
Yes, we provide competitive pricing for bulk orders and trade inquiries. Please contact our customer service team with your requirements for a personalized quote.